How to Download WhatsApp Business for Mac
If you are a small business owner who wants to communicate with your customers more effectively, you might want to try WhatsApp Business. WhatsApp Business is a free-to-download app that allows you to create a professional profile, showcase your products, and manage your conversations with ease. In this article, we will show you how to download WhatsApp Business for Mac, and how to use it to grow your business.
What is WhatsApp Business and why do you need it?
WhatsApp Business is a separate app from the regular WhatsApp Messenger that is designed for small businesses. It lets you create a business profile with your logo, description, address, website, and other information. You can also create a catalog of your products or services, and share it with your customers through the app. This way, you can showcase what you offer, and make it easier for them to place orders or inquiries.
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WhatsApp Business also helps you manage your conversations with your customers more efficiently. You can use labels to organize your chats by categories, such as new customer, pending payment, order complete, etc. You can also use quick replies to save and reuse frequently sent messages, such as thank you, welcome, or confirmation messages. Moreover, you can set up automated messages that will be sent when you are away or busy, such as greeting messages or away messages.
By using WhatsApp Business, you can provide a better customer experience, build trust and loyalty, and increase your sales and revenue. You can also reach more than 2 billion users around the world who use WhatsApp every day.
Features of WhatsApp Business app and platform
WhatsApp Business offers two products for different company sizes: the WhatsApp Business app and the WhatsApp Business platform.
WhatsApp Business appWhatsApp Business platform
For small businesses who personally manage conversations with customersFor medium to large businesses who communicate with customers at scale through programmatic access
Free to download from Google Play Store or Apple App StoreRequires a verified business account and a third-party provider
Allows one phone number per deviceAllows multiple phone numbers per account
Supports text, voice, video, images, documents, stickers, and location messagesSupports text, images, documents, stickers, location messages, and interactive buttons
Provides basic analytics such as number of messages sent, delivered, read, and receivedProvides advanced analytics such as customer satisfaction ratings, response times, conversion rates, etc.
Limited by the device's storage capacity and internet connectionNo storage or connectivity limitations
In this article, we will focus on how to download and use the WhatsApp Business app for Mac. If you are interested in the WhatsApp Business platform, you can learn more .
How to download and install WhatsApp Business app for Mac
To download and install the WhatsApp Business app for Mac, you will need to follow these steps:
Step 1: Download WhatsApp Desktop from the Mac App Store
The first step is to download the WhatsApp Desktop app from the . Once you have downloaded the app, open it and follow the instructions to install it on your Mac.
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Step 2: Verify your business phone number
The next step is to verify your business phone number. You will need to have a phone number that is dedicated to your business, and that is not already linked to a WhatsApp account. You can use either a mobile phone number or a landline number. To verify your number, follow these steps:
On your Mac, open the WhatsApp Desktop app and click on Agree and Continue.
On your phone, download the WhatsApp Business app from the Google Play Store or the Apple App Store, if you haven't already.
On your phone, open the WhatsApp Business app and tap on Agree and Continue.
On your phone, enter your business phone number and tap on Next.
On your phone, you will receive a verification code via SMS or a phone call. Enter the code on your phone.
On your Mac, you will see a QR code on the WhatsApp Desktop app. Scan the code with your phone's camera.
On your phone, tap on Continue and then Done.
Congratulations, you have verified your business phone number and linked it to your WhatsApp Desktop app.
Step 3: Restore your account from a backup, if you wish
If you have previously used WhatsApp Business on another device, you can restore your account from a backup. This will allow you to keep your chat history, catalog, labels, and settings. To restore your account from a backup, follow these steps:
On your phone, after verifying your number, you will see a prompt to restore your chats and media from Google Drive or iCloud. Tap on Restore.
On your phone, wait for the restoration process to complete. This may take some time depending on the size of your backup and your internet connection.
On your Mac, you will see a message that says "Restoring chats...". Wait for the restoration process to complete.
If you do not wish to restore your account from a backup, or if you do not have a backup available, you can skip this step and start with a fresh account.
Step 4: Set your business name and profile
The final step is to set your business name and profile. This will help you create a professional image for your customers and let them know more about you. To set your business name and profile, follow these steps:
On your phone, after restoring or skipping the backup, you will see a prompt to enter your business name. Enter a name that represents your business and tap on Next.
On your phone, you will see a prompt to add a profile photo. You can either choose a photo from your gallery or take a new one with your camera. Tap on Next.
On your phone, you will see a prompt to add a short description of your business. You can include information such as what you do, what you offer, or what makes you unique. Tap on Next.
On your Mac, you will see that your business name and profile have been updated on the WhatsApp Desktop app.
You can also edit or add more information to your profile later by going to Settings > Business Tools > Business Profile on either device.
How to use WhatsApp Business app for Mac
Now that you have downloaded and installed the WhatsApp Business app for Mac, you can start using it to communicate with your customers and manage your business. Here are some tips on how to use the app effectively:
How to send and receive messages from your customers
To send and receive messages from your customers, you can use the WhatsApp Desktop app on your Mac, or the WhatsApp Business app on your phone. You can also switch between devices as long as they are connected to the same Wi-Fi network. To send and receive messages, follow these steps:
On your Mac or phone, open the WhatsApp Business app and go to the Chats tab.
On your Mac or phone, click or tap on the New Chat icon at the top right corner.
On your Mac or phone, enter the phone number of your customer, or select them from your contacts list.
On your Mac or phone, type your message in the text box at the bottom, and click or tap on the Send icon.
On your Mac or phone, you will see a check mark next to your message indicating that it has been sent. If you see two check marks, it means that it has been delivered. If you see two blue check marks, it means that it has been read.
On your Mac or phone, you will also see messages from your customers in the chat window. You can reply to them by typing in the text box and clicking or tapping on the Send icon.
You can also send other types of messages, such as voice messages, video messages, images, documents, stickers, and location messages. To do so, click or tap on the attachment icon next to the text box and choose the type of message you want to send.
How to create and manage your catalog and products
To create and manage your catalog and products, you will need to use the WhatsApp Business app on your phone. The catalog feature allows you to showcase your products or services to your customers through the app. You can add photos, prices, descriptions, and links to your products. To create and manage your catalog and products, follow these steps:
On your phone, open the WhatsApp Business app and go to Settings > Business Tools > Catalog.
On your phone, tap on Add Product or Service.
On your phone, add a photo of your product or service by tapping on the camera icon. You can add up to 10 photos per product.
On your phone, enter a name and a price for your product or service. You can also add a description, a product code, a link, and other information.
On your phone, tap on Save when you are done.
On your phone, repeat these steps for each product or service you want to add to your catalog.
To manage your catalog and products, you can edit or delete them by tapping on them in the Catalog screen. You can also share them with your customers by tapping on the Share icon at the top right corner.
How to use labels and quick replies to organize your chats
To use labels and quick replies to organize your chats, you can use either the WhatsApp Desktop app on your Mac or the WhatsApp Business app on your phone. Labels are color-coded tags that you can assign to your chats to categorize them by status, topic, or any other criteria. Quick replies are pre-written messages that you can save and reuse to answer common questions or requests. To use labels and quick replies, follow these steps:
How to use labels
On your Mac or phone, open the WhatsApp Business app and go to the Chats tab.
On your Mac or phone, click or tap on the chat you want to label.
On your Mac, click on the Label icon at the top right corner. On your phone, tap on the Menu icon at the top right corner and then tap on Label Chat.
On your Mac or phone, select one or more labels from the list, or create a new label by clicking or tapping on New Label.
On your Mac or phone, click or tap on Done to apply the labels.
To manage your labels, you can edit or delete them by going to Settings > Business Tools > Labels on either device. You can also filter your chats by labels by clicking or tapping on the Filter icon at the top left corner of the Chats tab.
How to use quick replies
On your Mac or phone, open the WhatsApp Business app and go to Settings > Business Tools > Quick Replies.
On your Mac or phone, tap on Add (+) to create a new quick reply.
On your Mac or phone, enter a message that you want to save as a quick reply. You can also add an emoji or an attachment if you wish.
On your Mac or phone, enter a shortcut that will trigger the quick reply. For example, if you want to create a quick reply for "Thank you for your order", you can enter "/thanks" as the shortcut.
On your Mac or phone, tap on Save when you are done.
On your Mac or phone, repeat these steps for each quick reply you want to create.
To use a quick reply in a chat, follow these steps:
On your Mac or phone, open the WhatsApp Business app and go to the Chats tab.
On your Mac or phone, click or tap on the chat you want to send a quick reply to.
On your Mac or phone, type the shortcut of the quick reply in the text box. You will see a suggestion of the quick reply message below the text box.
On your Mac, press Enter to send the quick reply. On your phone, tap on the suggestion to send the quick reply.
To manage your quick replies, you can edit or delete them by going to Settings > Business Tools > Quick Replies on either device. You can also search for a quick reply by typing "/" in the text box and entering a keyword.
How to set up automated messages and greeting messages
To set up automated messages and greeting messages, you will need to use the WhatsApp Business app on your phone. Automated messages are messages that will be sent automatically when you are away or busy. Greeting messages are messages that will be sent automatically when a new customer contacts you for the first time. To set up automated messages and greeting messages, follow these steps:
How to set up automated messages
On your phone, open the WhatsApp Business app and go to Settings > Business Tools > Away Message.
On your phone, tap on the toggle switch at the top right corner to enable away messages.
On your phone, tap on Edit Message to customize your away message. You can also add an emoji or an attachment if you wish.
On your phone, tap on Save when you are done.
On your phone, tap on Schedule to choose when you want to send away messages. You can choose between Always Send, Custom Schedule, or Outside of Business Hours.
To manage your away message settings, you can edit or disable them by going to Settings > Business Tools > Away Message on your phone.
How to set up greeting messages
On your phone, open the WhatsApp Business app and go to Settings > Business Tools > Greeting Message.
On your phone, tap on the toggle switch at the top right corner to enable greeting messages.
On your phone, tap on Edit Message to customize your greeting message. You can also add an emoji or an attachment if you wish.
On your phone, tap on Save when you are done.
On your phone, tap on Recipients to choose who you want to send greeting messages to. You can choose between Everyone, Everyone Not in Address Book, Everyone Except, or Only Send to.
To manage your greeting message settings, you can edit or disable them by going to Settings > Business Tools > Greeting Message on your phone.
Conclusion
WhatsApp Business is a great tool for small businesses who want to communicate with their customers more effectively and professionally. By downloading and installing the WhatsApp Business app for Mac, you can access your business account from your computer and enjoy the features of the app. You can create a business profile, showcase your products, send and receive messages, use labels and quick replies, and set up automated messages and greeting messages. You can also switch between devices as long as they are connected to the same Wi-Fi network. WhatsApp Business can help you provide a better customer experience, build trust and loyalty, and increase your sales and revenue.
FAQs
Here are some frequently asked questions about WhatsApp Business for Mac:
Q: How can I download WhatsApp Business for Mac?
A: You can download WhatsApp Business for Mac by following these steps:
Download WhatsApp Desktop from the Mac App Store or the WhatsApp website.
Verify your business phone number using the WhatsApp Business app on your phone.
Restore your account from a backup, if you wish.
Set your business name and profile.
Q: How can I create a catalog of my products or services?
A: You can create a catalog of your products or services by following these steps:
Open the WhatsApp Business app on your phone and go to Settings > Business Tools > Catalog.
Tap on Add Product or Service.
Add a photo, name, price, description, and other information for your product or service.
Tap on Save when you are done.
Repeat these steps for each product or service you want to add to your catalog.
Q: How can I use labels and quick replies to organize my chats?
A: You can use labels and quick replies to organize your chats by following these steps:
How to use labels
Open the WhatsApp Business app on your Mac or phone and go to the Chats tab.
Click or tap on the chat you want to label.
Select one or more labels from the list, or create a new label.
Click or tap on Done to apply the labels.
How to use quick replies
Open the WhatsApp Business app on your Mac or phone and go to Settings > Business Tools > Quick Replies.
Tap on Add (+) to create a new quick reply.
Enter a message and a shortcut for your quick reply.
Tap on Save when you are done.
Type the shortcut of the quick reply in the text box of a chat and press Enter or tap on the suggestion to send it.
Q: How can I set up automated messages and greeting messages?
A: You can set up automated messages and greeting messages by following these steps:
How to set up automated messages
Open the WhatsApp Business app on your phone and go to Settings > Business Tools > Away Message.
Tap on the toggle switch to enable away messages.
Tap on Edit Message to customize your away message.
Tap on Save when you are done.
Tap on Schedule to choose when you want to send away messages.
How to set up greeting messages
Open the WhatsApp Business app on your phone and go to Settings > Business Tools > Greeting Message.
Tap on the toggle switch to enable greeting messages.
Tap on Edit Message to customize your greeting message.
Tap on Save when you are done.
Tap on Recipients to choose who you want to send greeting messages to.
Q: How can I switch between devices when using WhatsApp Business?
A: You can switch between devices when using WhatsApp Business as long as they are connected to the same Wi-Fi network. To do so, follow these steps:
On your Mac or phone, open the WhatsApp Business app and go to the Chats tab.
On your Mac or phone, click or tap on the chat you want to switch to.
On your Mac or phone, you will see a message that says "Use WhatsApp on one device at a time". Click or tap on Use Here to switch to the current device.
On your Mac or phone, you will see a message that says "WhatsApp is being used on another device". Click or tap on OK to confirm.
Note that when you switch devices, you will not be able to see the messages that were sent or received on the other device until you switch back to it. 44f88ac181
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